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Advanced Diagnostics USA
Repair Center FAQ's
Q: I plugged my programmer into a car's OBD2 port and it would not power up. Do I need repairs?
A: You may, but the problem may also be the car's OBD2 port. Plug your programmer into a couple of
different cars to test it, and plug it into a wall outlet using your Update Cable. If it still will not power up,
send it to us at tech support with the form above.
Q: When I plug in my programmer, a large X appears on the screen.
A: The software on your unit has been most likely been erased. This will occur when the passcode is
entered into the unit incorrectly more than 3 times in a row. This can be fixed by simply updating your
unit on the Internet. Click Here for step by step updating instructions.
*PRO units that have been erased must be sent to us for recompiling. This process can take a few
days and a fee is charged. (see repair form above)
Q: When I plug in my programmer, this error message appears on the screen:
"Undefined Interrupt-Vector 44-Mask 7". What does this message mean?
A: This can occur if your software has been partially erased due to the same reason above. To fix this
problem you must update your software on the Internet. Your first step, after connecting the unit to your computer,
is to finish erasing your software by entering an incorrect pass code 3 or 4 times in a row.
After doing this, a large X will appear on the screen and you can proceed with the update mentioned above.
Q: How often should I update the software on my programmer and how much does it cost?
A: You can update the software you already have to a newer version anytime you want...for free!
Updating once every 1-2 months will keep your software current.
(To add new programs that you did not have before, please contact your distributor.)
Q: If I am having problems updating my software, what troubleshooting steps can I take?
A: 1) If you are receiving an error message similar to "TCode / MVP Not Connected", check to make
sure you have entered your pass code into the programmer and it is on the vehicle selection screen.
2) If the download will not start it may be blocked by your virus protection or firewall software.
Temporarily disabling these should fix the problem.
3) If you do not have a serial port on your computer, try using a Serial / USB adaptor from
Radio Shack (Part # 26-183). We have found this part to work on most computers.
Q: If I cannot update my programmer, can I send it to Tech Support to have it done?
How much does it cost?
A: We are happy to update your programmer for you. Just print and fill out the form above and send
it in with your unit. We will update your unit for free but charge $50.00 to return via FedEx Priority Overnight
shipping. Or we can send it back via FedEx Ground shipping for free.
Q: What will it cost to repair my unit? How long will it take?
A: If tech support cannot do the required repairs, we may have to send your unit to the manufacturer.
The charge is $249.00 and repairs can take 1 to 2 months. We can also replace your unit with a
refurbished unit preloaded with your software for $499.00 (limited to quantities on hand)
Q: Are Loaner units available?
A: Loaner units are available for TCodePRO only. Loaners are free for PRO's that are still under warranty.
If the PRO is out of warranty the cost for repairs and a loaner is $499.00
Q: What about my warranty?
A: Warranty's for TCode and MVP programmers last for 1 year after the purchase date. There is no repair
or replacement charge for units that are less than 1 year old.
(Cosmetic damage, such as a cracked screen, is not covered under warranty)
Any follow up questions you may have can be answered by ADUSA tech support.
650-351-8270
Thank you,
Advanced Diagnostics USA
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